This product is New. (as inspected by our Amazing Team), but. The box has material damage. Patent pending 3D flame effect technology offers a layered flame effect to create a realistic fire with five adjustable brightness and speed settings. This insert measures 27 x 8.9 x 17.7 inches. The infrared quartz heat helps to maintain the natural humidity in the air, resulting in comfortable heat that doesn’t dry out the room’s air. 5, 200 btu heater provides supplemental zone heating for up to 1, 000 square feet. Patent pending safer plug fire prevention technology monitors the temperature of the plug to prevent electrical fire, circuit or product damage.